FAQ

Do you have any size suggestions?

Many of the fabrics that we use are high in elasticity and allow customers to go up or down in size for their preferred fit. Size charts and measurements are available for every style. Just look for the ‘SIZE CHART’ tab under the ‘ADD TO TOTE’ button on the page of the style you are interested in.

I can’t find my size! Will you be re-stocking soon?

Did you know that you can sign up to receive re-stock alerts for your favorite styles on our website? Just log on to www.terez.com and visit the page of the style you are looking for, then click the link that says, "SIZE SOLD OUT? SELECT IT AND CLICK HERE".

How do I use my discount code?

On the right side of the checkout page, there is a section called 'Order Summary'. This area has pictures of the items you are purchasing. Within that same 'Order Summary' box, there is a link that you can click called: "Have a discount code? Click here to enter it". Enter your discount code into the box that appears then simply hit ‘apply’.

Why doesn’t my tracking number work?

You will receive a notification once your order has processed and is ready to ship. Please note that it may take 1–2 business days after receipt of shipping notification, for the information to populate on your tracking number. If you have still not seen any updates after 2 business days, please contact care@terez.com.

What is your return policy?

  • Merchandise must be:
    • Returned within 30 days of receipt
    • Unworn and unwashed
    • Have all of the original Terez tags and hang tags
  • Any merchandise marked “sale” cannot be returned
  • Hair accessories and hats cannot be returned
  • All swimwear returns must have hygiene liners still intact
  • Gift cards are non-returnable and non-refundable
  • Refunds are only given if we are contacted within 10 days of receipt.
  • All postage costs are paid by the customer unless noted otherwise
  • All returns must be authorized with an RA number by a member of our customer care team prior to being sent back to us

Can I return sale items?

Please note, sale items are not eligible for return as all sale items are final sale.

How do I make a return/ what is your return process?

We think you will be in love with your new Terez threads. In the event this is not so, please contact returns@terez.com to speak with a member of our team. Please be sure to include your order number in the subject line, the items you wish to return, and the reason for your request in the body of your email. We encourage any and all feedback, and will either issue an exchange, store credit, or a refund depending on the circumstance.

Once your return inquiry is received, a member from our customer care team will respond within 1–2 business days. If your items are eligible for return, you will be provided with an RA number and RA form, to be filled out and included with your return. Please note, ALL returns must be authorized by a member our customer care team with an RA number, prior to being sent back to us.

After your return is received and processed through our warehouse, you will receive an email notification outlining next steps. Exchange codes and store credits will be given within 1 to 2 business days from confirmed receipt of the item(s) by our team. If your return is eligible for a refund, it will be processed within 5 to 7 business days. Credits will be issued for the original amount that was paid for the merchandise, excluding shipping fees. Refunds will be issued in the original form of payment only.

How do I make an exchange?

Our inventory is always changing, and unfortunately, we cannot always guarantee the availability of the item you’d like. We recommend placing a new order on our website for the item you’d like as soon as possible, and then returning your previous purchase for a refund using the return instructions above. Otherwise, you will receive an exchange code to use on our website after your return is received and processed through our warehouse.

How long will it take for my return to process?

Returns are typically processed within 5–7 business days of being received and processed by our warehouse. However, during times of high volume, we may require a few extra days to process your return. You can always contact returns@terez.com to speak with a member of our customer care team if you have any additional question regarding a return.

Will I receive a refund for my return?

Returns will only be eligible for a refund if we are contacted within 10 days of receipt.

I am missing an item from my order/ I received the wrong item. What should I do?

Our goal is to fulfill all orders efficiently and correctly. In the event that an item is missing from your order, or you received the wrong style, please notify our customer care team at care@terez.com as soon as possible. Please be sure to include your order number and missing/incorrect item(s) in your message.

What is your shipping policy?

All orders will be processed within 3–5 business days. We currently offer the following shipping options for domestic and international orders:

  • Free UPS SurePost Domestic (2–7 Business Days) for all US orders $100 and up
  • $7 for UPS SurePost Domestic (2–7 Business Days) for all US orders under $100
  • $40 for UPS Next Day Air Saver (1–2 Business Days) applies to US orders only
  • Free Priority International (6–12 Business Days) for orders $150 and up
  • $30 for Priority International (6–12 Business Days) for orders under $150
  • $15 for USPS First Class International Shipping (8–21 Business Days)

For international orders (outside of the US), please note:

  • Customers outside the US are responsible for any and all customs, import duties, brokerage fees, and taxes. They are not included in the item price or stated shipping charges.
  • Please check with your country’s customs office and shipping company (USPS for international shipping) to determine what these additional costs will be prior to purchasing from Terez.
  • Customs, import duties, brokerage fees and taxes are typically collected by the delivery/shipping company or when you pick the item up at your local shipping center. Please do not confuse them with additional shipping charges.
  • Terez is not responsible for customs processing times, as they may vary and may not be reflected in the estimated delivery window suggested by the carrier (USPS)