SHIPPING & RETURNS
Orders will be processed Monday through Friday, excluding holidays. Please allow up to 5 business days for orders to be processed and leave our warehouse during the holiday season and times of high volume. We currently offer the following shipping options for domestic and international orders:
- Free UPS Ground (1–6 business days) for all US orders
- Free DHL Express Worldwide (1–5 business days) for orders to Puerto Rico
Delivery estimates apply to orders shipped within the contiguous United States only.
We cannot currently ship to APO, FPO or PO boxes.
- Free DHL Express Worldwide (2–7 business days) for orders $200 USD and up
- $35 DHL Express Worldwide (1–6 business days) for orders under $200 USD to Mexico & Canada
- $43 DHL Express Worldwide (2–7 business days) for orders under $200 USD to all other international countries
For international orders (outside of the US), please note:
Duties, customs, brokerage fees, and/or taxes are billed directly to the customer and are not included in the item price or stated shipping charges on our website. Please check with your country’s customs office and shipping country to determine what these additional costs will be prior to purchasing from Terez.com.
Terez is not responsible for customs processing times, as they may vary and may not be reflected in the estimated delivery window suggested by the carrier (DHL).
Any refusal or unauthorized return of an international shipment will result in a $20 re-processing fee. Refused packages are refunded once received by our warehouse, less the cost of shipping to and from the destination country, as well as duties and taxes.
For any other inquiries, please email firstname.lastname@example.org or give us a call during our business hours of 9am–6pm, EST Monday–Friday (excluding holidays) at (646) 419-4521.
We think you will be in love with your new Terez threads. In the event this is not so, and you would like to request a return, please visit our RETURNS PORTAL.
Return requests for refund may be submitted up to 45 days post-purchase. Return request for store credit or exchange may be submitted up to 90 days post-purchase.
After your request has been approved, you will be notified with return instructions and a prepaid shipping label via email. Please note that $5.99 will be deducted from your refund for return shipping and handling costs.
Other v v important returns info:
- Returned merchandise must be in original condition (this means unworn, unwashed with original packaging & tags intact)
- All swimwear returns must have hygiene liners still intact
- Refunds will be issued for the total amount paid for the merchandise, excluding shipping fees
- Terez reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received
- Merchandise marked ‘Sale’ is FINAL SALE and cannot be returned
- Gift cards are non-returnable and non-refundable
- We do not accept international returns at this time
- Any refusal or unauthorized return of an international shipment will result in a $20 re-processing fee.
- Refused packages are refunded once received by our warehouse, less the cost of shipping to and from the destination country, as well as duties and taxes.
Returns are typically processed within 7–10 business days after being received in our warehouse. However, during times of high volume, we may require a few extra days to process your return.
For any other inquiries, please drop us a line at email@example.com or give us a call during our business hours of 9am–6pm EST, Monday-Friday (excluding holidays) at (646) 699-4421.