Standard Returns Policy
We think you will be in love with your new Terez threads. In the event this is not so, and you would like to request a return, please visit our RETURNS PORTAL and follow our on-screen instructions.
Other v v important returns info:
- Returns will be processed up to 30 days from purchase
- Refunds will only be issued within 15 days of purchase
- Store credit will be issued up to 30 days from purchase
- Returned merchandise must be in original condition (this means unworn, unwashed with original tags & packaging)
- Any merchandise marked “Sale” cannot be returned
- Unless otherwise noted, all postage costs are paid for by the customer
- Hair accessories and hats cannot be returned
- All swimwear returns must have hygiene liners still intact
- Gift cards are non-returnable and non-refundable
- We do not accept exchanges at this time
Returns are typically processed within 5–7 business days of being received and processed by our warehouse. However, during times of high volume, we may require a few extra days to process your return.
For any other inquiries, please drop us a line at firstname.lastname@example.org or give us a call during our business hours of 9am–6pm EST, Monday-Friday (excluding holidays) at (646) 419-4521.