SHIPPING POLICY

Orders will be processed Monday through Friday, excluding holidays. Please allow up to 1-2 business days for orders to be processed and leave our warehouse during the holiday season and times of high volume. 

DOMESTIC ORDERS

• Free Economy shipping (5–7 business days) for all US orders
• $10 UPS Ground (3–5 business days) for US orders
• $25 UPS 2 Day (2–3 business days) for US orders
• $40 UPS Overnight (1–2 business days for US orders
• $40 UPS 2 Day (2–3 business days) for AK and HI
• $30 UPS 2 Day (2–3 business days) for Puerto Rico
• $50 UPS World Ship (5–7 business days) for US territories

Free shipping offers valid for mainland U.S.

Delivery estimates apply to orders shipped within the contiguous United States only.

We are not currently shipping to APO, FPO or PO boxes.

How do I know that my order has been shipped?

You will receive a shipment notification e-mail once your order has shipped. The e-mail will contain the tracking information as well as a link to track your package online. Please note that it may take up to three business days after receipt of shipping notification for the information to populate on your tracking number. If you have still not seen any updates after three business days, please contact care@terez.com

INTERNATIONAL ORDERS

• $40 UPS World Ship (3–5 business days) for Canada and Mexico
• $50 UPS World Ship (3–5 business days) for all other international destinations

Terez is not responsible for customs processing times, as they may vary and may not be reflected in the estimated delivery window suggested by the carrier.

Who is responsible for duties and taxes?

All Terez.com orders are shipped Delivery Duty Unpaid (DDU).

Duties, customs, brokerage fees, and/or taxes are billed directly to the customer and are not included in the item price or stated shipping charges on our website. Please check with your country’s customs office and shipping country to determine what these additional costs will be prior to purchasing from Terez.com.

What if I need to return merchandise from my order?

Unfortunately, we do not accept international returns at this time.

What if I refuse delivery?

Any refusal or unauthorized return of an international shipment will result in a $20 re-processing fee.  Refused packages are refunded once received by our warehouse, less the cost of shipping to and from the destination country, as well as duties and taxes.