Order Status

Orders begin processing almost immediately after being submitted on our website. You will receive a notification via email once your order has processed and is ready to ship. At this time, we are unable to make changes to orders once they have been submitted.

It may take up to three business days after receipt of shipping notification for the information to populate on your tracking number. If you have still not seen any updates after three business days, please contact care@terez.com.

How do I cancel my order?

To help ensure that all our amazing customers (like you!) receive their orders as soon as possible, most orders begin fulfillment immediately after placement. Because of this, we are not able to cancel orders or make any changes, like adding discount codes or removing items, after the order has been submitted on our website.

After your order has been delivered, please feel free to submit a return request through our Returns Portal.