HOW CAN WE HELP YOU?
Customer care is our THING. We want to make sure you are 100% satisfied with your Terez experience because if you’re not happy, we’re not happy. Our Customer Care team is here to help! Feel free to contact us with any questions, concerns, feedback, or haikus:
phone: (646) 419-4521 (Mon–Fri, 9am–6pm EST)
All orders will be processed within 3–5 business days. We currently offer the following shipping options for domestic and international orders:
- Free UPS SurePost (2–7 Business Days) for all US
- $19 for UPS 2nd Day Air (Up to 3 Business Days). Applies to US orders only
- $40 for UPS Next Day Air Saver (1–2 Business Days). Applies to US orders only
- Free Priority International (8–12 Business Days) for orders $150 and up
- $30 for Priority International (8–12 Business Days) for orders under $150
- $15 for USPS First Class International Shipping (8–21 Business Days)
For international orders (outside of the US), please note:
Customers outside the US are responsible for any and all customs, import duties, brokerage fees, and taxes. They are not included in the item price or stated shipping charges.
Please check with your country’s customs office and shipping company (USPS for international shipping) to determine what these additional costs will be prior to purchasing from Terez.
Customs, import duties, brokerage fees and taxes are typically collected by the delivery/shipping company or when you pick the item up at your local shipping center. Please do not confuse them with additional shipping charges.
Terez is not responsible for customs processing times, as they may vary and may not be reflected in the estimated delivery window suggested by the carrier (USPS)
For any other inquiries, please email firstname.lastname@example.org or give us a call during our business hours of 9am–6pm, EST Monday–Friday (excluding holidays) at (646) 419-4521.
You will receive a notification once your order has processed and is ready to ship. Please note that it may take 1–2 business days after receipt of shipping notification for the information to populate on your tracking number. If you have still not seen any updates after 2 business days, please contact email@example.com.
We think you will be in love with your new Terez threads. In the event this is not so, and you would like to request a return, please visit our RETURNS PORTAL and follow our on-screen instructions.
Other v v important returns info:
- Returns will be processed up to 30 days from purchase
- Refunds will only be issued within 15 days of purchase
- Store credit will be issued up to 30 days from purchase
- Returned merchandise must be in original condition (this means unworn, unwashed with original tags & packaging)
- Any merchandise marked “Sale” cannot be returned
- Unless otherwise noted, all postage costs are paid for by the customer
- Hair accessories and hats cannot be returned
- All swimwear returns must have hygiene liners still intact
- Gift cards are non-returnable and non-refundable
- We do not accept exchanges at this time
Returns are typically processed within 5–7 business days of being received and processed by our warehouse. However, during times of high volume, we may require a few extra days to process your return.
For any other inquiries, please drop us a line at firstname.lastname@example.org or give us a call during our business hours of 9am–6pm EST, Monday-Friday (excluding holidays) at (646) 419-4521.
Payments can be made online using PayPal or any of the following credit cards:
- American Express
Sales Tax will be charged for orders shipping to customers in New York.
- Gift Cards will be sent to the email address in checkout.
- Gift cards are final sale and can not be returned.
Can’t find your size? Sign up to receive re-stock alerts for your favorite styles on our website! Just log on to www.terez.com and visit the page of the style you are looking for, then click the link that says, “SIZE SOLD OUT? SELECT IT AND CLICK HERE”.
Many of the fabrics that we use are high in elasticity and allow customers to go up or down in size for their preferred fit. Size charts and measurements are available for every style. Just look for the ‘SIZE CHART’ tab under the ‘ADD TO TOTE’ button on the page of the style you are interested in.
Terez is always looking to add hard-working, innovative, & massively ambitious people to our team. If you have a passion for manufacturing domestically, want to work in an environment where the sky is the limit, or want to help spread a positive and powerful message of self-expression, shoot us an e-mail at email@example.com