HOW CAN WE HELP YOU?
Customer care is our THING. We want to make sure you are 100% satisfied with your Terez experience because if you’re not happy, we’re not happy. Our Customer Care team is here to help! Feel free to contact us with any questions, concerns, feedback, or haikus:
phone: (646) 699-4421 (Mon–Fri, 9am–6pm EST)
Orders will be processed Monday through Friday, excluding holidays. Please allow up to five business days for orders to be processed and leave our warehouse during times of high volume. We currently offer the following shipping options for domestic and international orders:
- Free UPS Ground (1–6 business days) for all US orders
- Free DHL Express Worldwide (1–5 business days) for orders to Puerto Rico
Delivery estimates apply to orders shipped within the contiguous United States only.
We are not currently shipping to APO, FPO or PO boxes.
- Free DHL Express Worldwide (2-7 business days) for orders $200 USD and up
- $35 DHL Express Worldwide (1-6 business days) for orders under $200 USD to Mexico & Canada
- $43 DHL Express Worldwide (2–7 business days) for orders under $200 USD to all other international countries
For international orders (outside of the US), please note:
Duties, customs, brokerage fees, and/or taxes are billed directly to the customer and are not included in the item price or stated shipping charges on our website. Please check with your country’s customs office and shipping country to determine what these additional costs will be prior to purchasing from Terez.com.
Terez is not responsible for customs processing times, as they may vary and may not be reflected in the estimated delivery window suggested by the carrier (DHL).
Any refusal or unauthorized return of an international shipment will result in a $20 re-processing fee. Refused packages are refunded once received by our warehouse, less the cost of shipping to and from the destination country, as well as duties and taxes.
For any other inquiries, please email email@example.com or give us a call during our business hours of 9am–6pm, EST Monday–Friday (excluding holidays) at (646) 699-4421.
You will receive a notification once your order has processed and is ready to ship. Please note that it may take up to three business days after receipt of shipping notification for the information to populate on your tracking number. If you have still not seen any updates after three business days, please contact firstname.lastname@example.org.
We think you will be in love with your new Terez threads. In the event this is not so, and you would like to request a return, please visit our RETURNS PORTAL.
All merchandise must be submitted through the Returns Portal for authorization prior to being returned. Return requests for refund may be submitted up to 45 days post-purchase. Return request for store credit or exchange may be submitted up to 90 days post-purchase.
After your request has been approved, you will be notified with return instructions and a prepaid shipping label via email. Please note that $5.99 will be deducted from your refund for return shipping and handling costs.
Other v v important returns info:
- Returned merchandise must be in original condition (this means unworn, unwashed with original packaging & tags intact)
- All swimwear returns must have hygiene liners still intact
- Refunds will be issued for the total amount paid for the merchandise, excluding shipping fees
- Any unauthorized return merchandise will not be eligible for a refund
- Terez reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received
- Merchandise marked ‘Sale’ is FINAL SALE and cannot be returned
- Gift cards are non-returnable and non-refundable
- We do not accept international returns at this time
- Any refusal or unauthorized return of an international shipment will result in a $20 re-processing fee.
- Refused packages are refunded once received by our warehouse, less the cost of shipping to and from the destination country, as well as duties and taxes.
Returns are typically processed within 7–10 business days after being received in our warehouse. However, during times of high volume, we may require a few extra days to process your return.
For any other inquiries, please drop us a line at email@example.com or give us a call during our business hours of 9am–6pm EST, Monday-Friday (excluding holidays) at (646) 699-4421.
Payments can be made online using PayPal or any of the following credit cards:
- American Express
Sales Tax will be charged for orders shipping to customers in New York.
- Gift Cards will be sent to the email address in checkout.
- Gift cards are final sale and can not be returned.
Can’t find your size? Sign up to receive re-stock alerts for your favorite styles on our website! Just log on to www.terez.com and visit the page of the style you are looking for, then click the link that says, “SIZE SOLD OUT? SELECT IT AND CLICK HERE”.
Many of the fabrics that we use are high in elasticity and allow customers to go up or down in size for their preferred fit. Size charts and measurements are available for every style. Just look for the ‘SIZE CHART’ tab under the ‘ADD TO TOTE’ button on the page of the style you are interested in.
Terez is always looking to add hard-working, innovative, & massively ambitious people to our team. If you have a passion for manufacturing domestically, want to work in an environment where the sky is the limit, or want to help spread a positive and powerful message of self-expression, shoot us an e-mail at firstname.lastname@example.org